The Heron Hotel is a luxury property set in a prime location in the centre of Nairobi. Local tourist attractions such as Uhuru Park, Central Park and Kenyatta Mausoleum are not far from the hotel. Also, easily within reach are City Centre Nairobi, National Assembly Building and Parliament Building.

Each room in The Heron Hotel is uniquely decorated, creating a distinct ambiance and personalized experience for guests. The rooms are equipped with modern amenities, including a flat-screen satellite TV, mini-bar, and tea-and-coffee-making facilities. The private bathrooms come with a bath and shower, along with complimentary toiletries. The hotel offers complimentary Wi-Fi access for guests, allowing them to stay connected. Private parking is also available.

The Heron Hotel has a round-the-clock reception desk, ensuring that guests can check-in or seek assistance at any time of the day or night.

Guests can enjoy leisure facilities such as a heated swimming pool, sauna, and gym, providing opportunities for relaxation and fitness. Guests can relax and rejuvenate at the spa and salon located on-site, offering a range of treatments and services.

The Bashasha at The Heron offers all-day dining with a wide range of international cuisine, light meals, and snacks. The Mdalasini restaurant features a sunny patio and balcony, serving international dishes.

The hotel provides a travel desk service, assisting guests in booking tours and activities in the surrounding area, helping them explore the city and its attractions.